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1. "How can I add a family member to my household?"

Go to the Webtrac portal:

1. On the top menu bar, click My Account

2. Select Change Member Data

3. Click Add Family Member

2. "I've done programs with LSSE before but I've never enrolled online, how do I log in?"

If you are part of a household that has never used Webtrac before (e.g. only registered over the phone) you m ay not have a username or password to log in with. 

• If you face this issue during our business hours (M-F, 8:00 am  4:30 p.m), please give us a call at 413-259-3065 or email us at lsse@amherstma.gov 
• If our office is closed, please email us at lsse@amherstma.gov